Ticket Terms & Conditions

General Ticketing – Terms and Conditions

Company details

• These terms and conditions apply to your purchase of any tickets to the historical sites owned and cared for The Sussex Archaeological Society, including:

– General Admission tickets

– Gift Aid tickets

– Pre-booked group visits, educational visits and guided tours.

The properties of The Sussex Archaeological Society (Reg. Charity No. 207037) operate under the trading name of Sussex Past – Company Reg. No. 202795, VAT Reg. No. 692 8015 18. Registered Office: Barbican House, 169 High Street, Lewes, East Sussex, BN7 1YE

Opening Hours and Ticketing

• Opening hours, events and offers are subject to change and at times it may be necessary to restrict access to the facilities. While we will endeavour to publicise any such changes on our website, social media channels and ticket offices, we strongly advise checking the relevant details by visiting www.sussexpast.co.uk before you visit.

• General admission tickets remain valid for 12 months from purchase (or date of planned entry, if purchased online). Tickets not used by the expiry date shown will not be extended or replaced under any circumstances. This does not apply to Gift Aid admissions, which are valid for readmission for 12 months (see below)

• Tickets are non-refundable and cannot be exchanged.

• Event tickets are non-refundable and cannot be exchanged or transferred.

• We reserve the right to refuse the sale of a ticket or entry to any part of the Society’s historical sites where it is reasonable for us to do so.

• Tickets may not be resold and remain the property of The Sussex Archaeological Society

• Any tickets or receipts which have been altered or defaced will be void.

• Visitors will be admitted upon presentation of a valid ticket.

• The advertised groups discount for parties of 10 or more people is applicable for pre-booked visits and parties arriving on the day. All members of the group must enter at the same time.

• All children under the age of 16 must be accompanied by a ticket-holding adult.

• When a family ticket is presented, all members of the group must enter at the same time.

During your visit

• Please be aware that there are some areas in and around our historical sites which are not quite level and areas where visitors could fall. Rather than put up signs to spoil your view or to restrict access to these areas, we want to keep things just as they were intended years ago. This relies on our visitors being alert to these potential issues and particularly keeping young children nearby and safe.

• The Sussex Archaeological Society shall have no responsibility for any loss or damage suffered by you or occurring to any items belonging to you, other than in the event of death or personal injury occurring to you as the result of the Society’s negligence. The Society will not be responsible for any loss or any expense due to circumstances beyond the Society’s control.

• We welcome well-behaved dogs to visit Michelham Priory and Fishbourne Roman Palace (certain areas only). Dogs are not permitted at Lewes Castle, with the exception of assistance dogs. All dogs must be kept on a lead at all times.

• The use of BBQs – disposable or otherwise – is not permitted on site. Visitors are welcome to bring their own picnics, and we ask that visitors do not litter by using the bins provided or taking their litter home.

• The following items are prohibited within the boundary of our historical sites:

– Any items which are or appear to be illegal.

– Weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, banners, balloons, sporting equipment, large umbrellas or any other item which in our reasonable opinion may cause danger or disruption to any event, to other visitors, staff or resident wildlife.

Photography and Filming

• Flying of drones is not permitted onsite and any unauthorised drone use can result in a significant fine and prosecution of the drone pilot.

• Commercial photography and filming within our historical sites may not be publicly distributed without prior permission of The Sussex Archaeological Society. All commercial photography requests must be emailed to marketing@sussexpast.co.uk prior to attending the attraction or an event.

• Except where a wedding has taken place in Michelham Priory, Lewes Castle or Anne of Cleves House, wedding photography is not permitted within our historical sites unless the prior consent of the Society has been obtained.

• The use of tripods or selfie sticks is restricted inside our historical sites, due to the protected status and historical nature of our properties.

• As a condition of ticket purchase, visitors to the Society’s historical sites consent to being photographed, filmed or sound recorded for use on TV, websites, social media, DVD, webcast, promotional materials, or other public mediums, as part of the audience, or by security CCTV. Signs are put up to make visitors aware of when filming and photography is taking place. If you do not wish to be filmed or photographed please do not remain in the area being filmed or photographed.

Gift Aid and Annual Passes – Terms and Conditions

General

• To claim an Annual Pass, admission to one of our historic sites must be purchased as a donation. This can be done either online or on arrival.

• Under charity law, we are not permitted to refund donations once the payment has been processed.

• Annual passes are not valid on up to five Annual Pass exempt event days at each of our sites per year. Check in advance for details. (see our Gift Aid and Annual passes page for details)

• Opening hours are subject to change and at times it may be necessary to restrict access to the facilities. While we will endeavour to publicise any such changes on our website and ticket offices, we strongly advise checking the relevant details by visiting www.sussexpast.co.uk or calling before you visit.

Usage

• An Annual Pass is valid from date of issue for 12 months during normal opening times of our historic sites.

• Online tickets need to be redeemed at the ticket office to collect your physical Annual Pass.

• A valid Annual Pass must be shown on entry on every visit (proof of ID or signature may be required).

• Gift Aid tickets are non-transferrable and cannot be purchased for anyone other than the purchaser therefore cannot be given as a gift.

• It is the responsibility of the customer to retain the Gift Aid re-admission pass, as we are unable to re-issue a pass if it is lost.

Eligibility

• Not valid for visitors paying Group or Educational visit rates.

• Not valid for visitors purchasing discounted admission.

• Not valid for entry to externally-ticketed events or private events.

• Please note that tickets purchased via third party websites cannot be converted to an Annual Pass